You stood behind your product and were true to your word. None of these were the case with Unique Lighting Systems. We have had things with “lifetime warranties” before, but after several years there was always a reason that the warranty was no longer valid: no longer in production, parts not available or company out of business. You reminded us that those light fixtures have a lifetime guaranty and that we should just return them to Unique Lighting Systems and the fixtures would be replaced at no charge. We contacted you to find out if we could get our lights repaired. Recently we had several of our Pulsar lights, which we purchased several years ago, damaged by our landscapers. It also gives the client an opportunity to make changes at a minimum cost. It makes for a much simpler job for both the project manager and the installer. We then do all of our planting and then determine the fixture locations accordingly. My men are simply trained to run wires from the transformer to strategically placed hub locations. More importantly, as a project manager, I did not have to spend a lot of my own personal time on the job site initially flagging out fixture locations that were probably going to end up being moved or displaced anyway. With the Unique “HUB” method, we have the flexibility of being able to add, subtract and move fixtures without even skipping a beat. If we wanted to add or move a fixture after the trenches had been backfilled, we would have to re-trench and home run another wire all the way back to the transformer, which in most cases was a very invasive and costly process. Using the old standard wiring method, we would literally need to know exactly where each light fixture was going to be placed before we even started trenching for the irrigation. There’s a list of trusted NRTLs that is readily available.What first interested me in the Unique Lighting Systems (Equalizer Hub) wiring method was the flexibility in design. CCC, RoHS, FCC, these are all junk markings they put on stuff to confuse you. If you see “CE” as the major marking, that means they can’t qualify for a proper UL listing or other NRTL. or fill the house with toxic smoke so you’re dead before you even wake up. A million things, like using the wrong plastic in the case, so it won’t self-extinguish and will accelerate a fire. It’s never been inspected by an independent testing lab like Underwriter’s Laboratories (UL), and it shortcuts all the design standards that keep us safe (e.g. That stuff is a sea of cheap Cheese junk, and it’s not about American jobs, it’s the fact that direct mail bypasses the product-quality and safety laws that make it illegal for Home Depot to sell that crud at retail. If it says “Sold by and Fulfilled by Amazon”, then don’t attach it to AC mains power! If it says “Ships from and sold by “, then don’t attach it to AC mains power! Well, if it says “Ships from and sold by ” it’s probably alright, but there have been some counterfeiting problems on popular items. Don’t buy mains electrical gear off Amazon Return it for sure! If you’ve never done Amazon returns, there are several easy ways, including any UPS Store will take them even unboxed - just the loose item and the return slip off your phone, which they scan. Read below, and if you were ripped off with non-UL-Listed cheap junk, make them pay. The power supply is either too small for the job, or is defective. Since the lights work on the battery charger (and it may be overloading the battery charger but most of them tolerate it for short times), we know the issue is the old transformer and new power supply. Your battery charger test reveals the problem The landscape lights do not care if they are AC vs DC. We don’t even bother calculating it differently, honestly. If you’re at a specific voltage, AC doesn’t help at all. You probably have a switching power supply. Also, transformers are made of copper and iron, and are quite heavy. Therefore, that DC power supply you got is not a transformer. The thing that steps it up/down is called a transformer, and it only works on AC.The higher voltage could be transmitted with far less transmission loss. The whole point of the “War of the Currents” was that AC could be run through a Transformer to easily step it up to a higher voltage.
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